Effective Date: April 01, 2025

Last Updated: April 14, 2025

Welcome to Synoverge Technologies Pvt Ltd’s (Referred as Synoverge) official product website. These Terms and Conditions (“Terms”) govern your access to and use of the products, services, payment processing systems, and associated features (collectively, the “Services”) made available by Synoverge Technologies Pvt Ltd, a company incorporated under the laws of India, having its principal place of business at Ahmedabad, Gujarat. By accessing or using any part of our Services, including making payments through integrated payment gateways on this site, you agree to be bound by these Terms. These Terms apply uniformly across all our digital products hosted under this platform, regardless of the individual product-specific website URL you visit. If you do not agree to these Terms, you must not use our Services. By accessing or using our Services, you confirm that you have read, understood, and agreed to these Terms.

1. Definitions

  • Company, We, Us, or Our refers to Synoverge Technology, its affiliates, and team members.
  • User, You, Your refers to any individual or entity using our Services.
  • Services refers to the Synoverge Technology platform including tools for survey design, distribution, data analytics, and reporting.
  • Account refers to your registered user profile on Synoverge Technology.
  • Subscription Plan refers to your selected pricing tier with access to various features and limits.
  • Confidential Information includes all non-public data exchanged between parties.
  • Applicable Laws includes all governing regulations related to use of our Services.
  • Third-Party Services includes integrations or external platforms connected with Synoverge Technology.

2. Acceptance of Terms

By using Synoverge’s Product (Single or Multiple), you agree to be bound by these Terms. Continued usage indicates acceptance of any changes we may implement.

3. Eligibility & Account Registration

  • You must be 18+ or legally authorized to enter agreements on behalf of an entity.
  • You must provide accurate, up-to-date information when registering.
  • We may suspend or terminate your account if Terms are violated or fees are unpaid.

4. License & Permitted Use

  • We grant a limited, revocable license to access the Services as per these Terms.
  • You may not reverse-engineer, tamper, or misuse any part of the platform.
  • • Synoverge platform must only be used for lawful purposes as per features offered in respective platform.

5. Your Responsibilities

  • Keep your credentials safe and report unauthorized use.
  • Maintain truthful and current account information.
  • Use the platform in compliance with applicable laws and our acceptable use policy.

6. Services

  • • Synoverge offers multiple solutions to address business challenges. Please refer respective product site for detail information.
  • We may enhance or change features and services at our discretion.
  • We aim for consistent availability, but downtime may occur due to maintenance or external factors.

7. User Content

  • You are responsible for any content you upload or share.
  • By submitting content, you grant us a license to use it for operating the platform.
  • Do not upload illegal, harmful, or infringing content.
  • We may review user content, but are not responsible for its accuracy or legality.

8. Subscription, Payments & Refund Policy

  • Subscription plans are available with various features and limits.
  • Payment is required in advance per selected plan and period.
  • Non-payment may result in suspended access until resolved.
  • Refunds may be granted in special cases (e.g., platform fault or legal obligations).

9. Warranties & Disclaimers

  • Services are provided “as is” without warranties.
  • We do not guarantee uninterrupted or error-free service.
  • Third-party integrations are not warranted or endorsed by Synoverge Technology .

10. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages.
  • Total liability is limited to fees paid in the prior 12 months.

11. Indemnification

You agree to indemnify and hold harmless Synoverge Technology from any claims, damages, or liabilities resulting from your use of the Services or content you submit.

12. Governing Law

These Terms are governed by international law. Disputes will be handled through negotiation, mediation, or arbitration where applicable.

Refund Policy

We strive to provide a transparent experience for all users. Please carefully review our refund terms before subscribing to any paid plan:

  • No Refunds Offered: We do not offer refunds for any of our paid plans or services, regardless of usage or early termination by the user.
  • Free Trial Encouraged: To ensure our platform meets your expectations, we offer a free trial period with full access to core features. We strongly encourage users to take advantage of this trial to evaluate the platform before making a purchase decision.
  • Informed Commitment: By subscribing to any of our paid plans, you acknowledge and agree that all fees are non-refundable, even if the subscription is terminated before the end of the billing cycle.

Cancellation Policy

We aim to provide flexibility while maintaining the integrity of our subscription-based model. Users can manage their subscriptions as follows:

  • Cancel Anytime: Users may cancel their subscription at any time during the billing cycle. Cancellation will prevent future renewals but will not affect access to the current paid period.
  • No Pro-Rata Refunds: Upon cancellation, the subscription remains active until the end of the current billing term. No refunds or credits will be issued for any unused portion of the subscription period.
  • How to Cancel: To cancel your subscription, users are required to send a cancellation request to our official support email for each platform we have offered. Please include your registered account details to expedite the process.
  • Data Responsibility: Users are solely responsible for exporting and downloading their data as allowed in the system before cancelling their subscription or before the subscription period ends. We do not offer post-cancellation or post expiration of subscription data recovery or backup services and no data will be retrievable once the subscription expires.

13. Contact Information

Email: info@synoverge.com