Effective Date: April 01, 2025
Last Updated: April 14, 2025
Synoverge Technologies Pvt Ltd ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our website, software, and services (collectively, the "Services").
By accessing or using our Platform Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please refrain from using our Services.
1. Definitions
- Personal Data: Any information that on its own, or in combination with other available information, can identify an individual such as name, email, contact details, payment credentials, ID numbers, date of birth, IP address, etc.
- User: Any individual who uses our Services.
- Subscriber: Any individual or organization that has subscribed to our Services.
- Controller: The entity that determines how and why Personal Data is processed.
- Processor: The entity that processes Personal Data on behalf of the Controller.
- Third-Party Services: External providers integrated with our Services (e.g., payment processors, analytics tools, cloud storage providers).
2. Information We Collect
We collect information in several ways to provide and improve our Services. Below is an overview presented both in descriptive text and in a table for quick reference.
2.1 Data You Provide Directly
This data is submitted by you during interactions with our Services.
| Type of Data | Description | Purpose |
|---|---|---|
| Account / User Details | Name, email address, username, password, organization details. | Account creation, user management. |
| Support Interactions | Information shared when contacting support or providing feedback. | Support Interactions Information shared when contacting support or providing feedback. Customer assistance and service improvement. |
2.2 Data Collected Automatically
This information is gathered without your active input when you use our Services.
| Type of Data | Description | Purpose |
|---|---|---|
| Technical Data | IP addresses, browser type, device identifiers, OS details. | Security, performance monitoring, analytics. |
| Usage Data | Session duration, navigation paths, interaction logs. | Enhancing user experience and service optimization. |
| Cookie Data | Data collected through cookies and similar tracking technologies. | Personalization, analytics, and marketing. |
2.3 Data from Third-Party Services
If you integrate or interact with third-party applications (e.g., cloud storage or social media), we may receive additional data.
| Source | Description | Purpose |
|---|---|---|
| Third-Party Integrations | Information transmitted from connected applications (e.g., CRM systems, email marketing platforms). | Enhanced functionality and service personalization. |
| Advertising & Social Media | Aggregated data from interactions with our content on external platforms. | Audience analysis and targeted communication. |
3. How We Use Your Information
We use the collected data to ensure a secure, personalized, and efficient experience with our Services. Our primary uses include:
- Service Provision: Create and manage your account, process transactions, and deliver our platform services.
- Security & Fraud Prevention: Monitor activity to detect and prevent unauthorized access or fraudulent behaviour.
- Performance & Analytics: Analyse usage patterns to improve and optimize our Services.
- Communication: Provide updates, security alerts, and, where applicable, marketing communications (if you have opted in).
- Compliance: Fulfil legal obligations and support dispute resolution processes.
4. How We Share Your Information
Your data is shared only under specific conditions, as outlined below:
| Scenario | Details |
|---|---|
| Service Providers | With trusted third-party vendors for payment processing, hosting, analytics, and support services. |
| Legal Requirements | When required by law or to respond to lawful requests from governmental authorities. |
| Business Transfers | In cases of mergers, acquisitions, or asset sales, where data may be transferred to new owners. |
| Consent-Based Sharing | When you have provided explicit consent for us to share your information with other parties. |
5. Data Security
Protecting your Personal Data is our top priority. We implement robust security measures to minimize risks, which include:
| Security Measure | Details |
|---|---|
| Encryption | Encrypting data in transit and at rest using industry-standard protocols. |
| Access Controls | Implementing secure authentication methods and role-based access permissions. |
| Regular Audits | Conducting frequent security assessments and vulnerability scans. |
| Continuous Monitoring | Real-time monitoring to detect and respond to potential security incidents. |
| Employee Training | Regular training programs to ensure staff adherence to data protection and privacy best practices. |
6. Data Retention
We retain your Personal Data only as long as necessary to meet the purposes described herein or as required by law. The following table outlines our retention practices:
| Category | Retention Period | Purpose |
|---|---|---|
| Account Data | Until account deletion or as required by law. | Ongoing service delivery and account management. |
| Service Data | As specified in your subscription plan or until deleted by you. | Platform feature data management and reporting capabilities. |
| Support Logs | Retained as necessary for service improvement and dispute resolution. | Support Logs Retained as necessary for service improvement and dispute resolution. Enhancing customer service and maintaining records. |
| Usage and Technical Data | Retained as needed for analytics, security, and service optimization. | Performance monitoring and continuous improvement of services. |
When data is no longer required, we will securely delete or anonymize it to ensure your privacy.
7. Cookie Policy
Our Services use cookies and similar tracking technologies to enhance your experience. Cookies help us with:
| Purpose | Description |
|---|---|
| Personalization | Recognize your device and remember your preferences for future visits. |
| Analytics | Gather information on how you use our services, helping us improve performance and user experience. |
| Marketing | Marketing Measure the effectiveness of advertising and tailor content based on your interests. |
Managing Cookies: Most browsers allow you to control cookie preferences through settings. Disabling cookies may affect the functionality of our Services. For detailed instructions and opt-out information, please refer to our full Cookie Policy on our website.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your Personal Data. These rights include:
| Right | Description |
|---|---|
| Access | Request a copy of your Personal Data. |
| Correction | Update or correct inaccuracies in your information. |
| Deletion | Request the deletion of your Personal Data. |
| Objection / Restriction | Object to or restrict the processing of your data under certain circumstances. |
| Withdraw Consent | Withdraw previously granted consent, where processing is based solely on consent. |
9. International Data Transfers
We operate globally, and your data may be transferred to and processed in countries outside of your jurisdiction. When doing so, we take appropriate measures to ensure data protection in compliance with applicable privacy regulations.
10. Third-Party Links and Services
Our Services may include links to third-party websites or integrations with external services. We are not responsible for the privacy practices of these sites or services. We encourage you to review their privacy policies before providing any Personal Data.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect or store information from children. If we become aware of such data, we will take steps to remove it.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant modifications occur, we will:
- Update the "Last Updated" date at the top of the document.
- Notify you via our website or through other appropriate channels.
Continued use of Synoverge Platform after such changes constitutes your acceptance of the updated policy.